Policy And Procedures

Policy :

  • Privacy and confidentiality are of paramount importance to DULILI CARE.
  • DULILI CARE recognises the importance of protecting the personal information of individuals. Clients’ right to privacy and confidentiality is recognised, respected and protected in all aspects of their contact with DULILI CARE. All clients have the right to decide who has access to their personal information.
  • DULILI CARE will collect, use and disclose information in accordance with relevant state and Federal privacy legislation.
  • Management (or delegates) are responsible for upholding DULILI CARE’s privacy and confidentiality responsibilities. DULILI CARE will operate at all times in accordance with the requirements state and federal legislation.
  • DULILI CARE will only collect information necessary for safe and effective service delivery. It will only use information collected for the purpose it was collected, and secure it appropriately.
  • Information related to clients will not be released to other individuals or services without informed consent from the client or their representative, or in exceptional circumstances


DULILI CARE Responsibilities

  • Ensuring DULILI CARE complies with the requirements of the Privacy Principles as outlined in the Health Records Act 2001, the Information Privacy Act 2000 and, where applicable, the Privacy Act 1988 by developing, reviewing and implementing processes and practices that identify:
  • what information DULILI CARE collects about individuals, and the source of the information;
  • why and how DULILI CARE collects, uses and discloses the information;
  • who will have access to the information;
  • risks in relation to the collection, storage, use, disclosure or disposal of and access to personal and health information collected by DULILI CARE.
  • Immediately notify the relevant state government agency if they become aware of a breach or possible breach of privacy legislation.
  • Ensuring clients or their parents and guardians know why information is being collected and how it will be protected, used, disclosed and disposed of.
  • Providing adequate and appropriate secure storage for personal information collected by the service (see DULILI CARE Records and Information Management Policy).
  • Developing procedures that will protect personal information from unauthorised access.
  • Ensuring the appropriate use of images of clients, including being aware of cultural sensitivities and the need for some images to be treated with special care.
  • Ensuring all employees and volunteers are provided with a copy of this policy and procedure.
  • Ensuring all parents and guardians are provided with the service’s easy-to-read Privacy Statement and informed that a copy of the complete policy is available on request.
  • Ensuring DULILI CARE Privacy Statement is prominently displayed at the service and included in DULILI CARE Handbook, and that a copy of this policy and procedure is available on request.
  • Establishing procedures to be implemented if parents or guardians request that their child’s image is not to be taken, published or recorded, or when a child requests that their photo not be taken.
  • Ensuring DULILI CARE arrangements for maintaining privacy and confidentiality are reviewed annually through a privacy audit.